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HELP FILE

How do I provision a device?

Provision devices to your account so that your users can make and receive calls appropriately with their selected settings.

Plug and Play

If shipping time is not a concern, you can choose to accept your devices purchased from GoTo Connect pre-configured with the latest vetted firmware version gear up for plug-and-play installation.

1. Plug in the handset and headset cables.
2. Plug the network cable from your internet source into the LAN port on the telephone (possibly labeled as SW, Net, or Net).
3. If daisy-chaining a computer to the phone, plug a network cable into the PC port on the phone and and so plug the other end into the computer. The phone should supply the connection to the computer (internet source > phone > calculator).

   

4. If the phone is not using PoE, plug in the power adapter.

What to do adjacent: When y'all take successfully activated the device, the user'southward extension(s) volition announced on the brandish. If the device does not automatically reboot, you lot can manually power bike the device.

One-Touch Activation

If y'all demand your devices faster, this variation of plug-and-play allows a device to be provisioned with some prep work so a few simple steps right out of the box. This can also be done after a manufacturing plant reset.

Before yous begin: Before using I Touch Activation, ensure that all users have been created and assigned to a device without a hardware profile. For larger deployments, this is typically done by your Project Manager during onboarding. If you employ the magician to create your users or devices, do not complete the hardware settings.

About this task:

Note: Supported on Cisco MPP, Polycom, and Yealink but.

1. Consign your users to view a complete listing of their dialable usernames.
2. After plugging in the device, printing the Activate softkey.
3. Enter the numerical dialable username for the user assigned to that device.
4. In one case the device has identified the user, you volition hear "Thank You" and the device will automatically update its configuration and reboot (perhaps more than in one case). Activation can have some fourth dimension depending on your device and network speed. Don't be alarmed if your device'southward screen is blank during this fourth dimension.

   Result: In the upshot that the device activation is unsuccessful, one of the following error responses will play notifying you of the issues:

   Error	Crusade	Solution
   The account number you have entered is invalid.	The dialable username entered does non exist.	Enter the dialable username for the user assigned to the device.
   That choice is invalid, delight endeavor again.	The user entered has not been assigned to a device.	Assign a device to the user.
   Mistake.	Unknown error.	Please attempt again or contact your Project Managing director for assistance.

What to do next: When you accept successfully activated the device, the user'southward extension(south) will appear on the brandish. If the device does non automatically reboot, you can manually power cycle the device.

Manual Provisioning

If you lot are bringing over existing equipment or using unsupported hardware/software, this method allows yous to bespeak your device to our provisioning server from the device card or web UI using a specific URL or IP accost where the device can download its pre-built configuration file(south) from the server. Whenever at that place is an update available, simply reboot the phone to obtain the new configuration file(s).

What to do next: For existing phones, delight view our phone guides to learn how to provision your item model. If you lot do not notice your telephone on that list or need help provisioning a unlike device, contact Customer Support.

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Source: https://support.goto.com/connect/help/how-do-i-provision-a-device-gotoconnect-provision-device

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